![]() Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). Is it free to make a My Time Rewards complaint via Resolver?Ībsolutely. If at any time youre not completely satisfied with your membership, simply email us at .uk or call our Customer Service team on. If you cannot resolve your complaint with My Time Rewards, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. You can make private notes about your case as well as set yourself reminders. Resolver allows you to keep a record of any email correspondence sent between you and My Time Rewards, as well any phone calls made via our mobile app. How does my My Time Rewards case file work? You will be given the option to make your complaint by phone via our mobile app. ![]() Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. If you want to make a complaint about My Time Rewards using Resolver, then the process could not be simpler. How do I make a My Time Rewards complaint using Resolver? ![]()
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February 2023
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